Shipping policy

We carefully prepare every Fleur Hair order and aim to make the shipping experience simple, reliable and transparent.

Where We Ship

Fleur Hair currently ships within the United States only. We do not offer international shipping at this time.

Orders are shipped from Utah. We primarily ship through USPS, although another carrier may be used when necessary.

Order Processing

Orders are typically processed within 1 business day, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day. During holidays, product launches or periods of unusually high order volume, processing may take longer. When a significant delay is expected, we will post a notice on our website.

Processing time is separate from carrier transit time. Choosing expedited shipping does not change our standard processing time.

Shipping Rates and Estimated Delivery

We currently offer the following shipping options:

Standard Shipping: $12 flat rate
Shipped via USPS Ground Advantage. Estimated delivery is generally 3–5 business days after your order has been processed and accepted by USPS.
Expedited Shipping: $25 flat rate
Shipped via USPS Priority Mail. Estimated delivery is generally 2–3 business days after your order has been processed and accepted by USPS.

All Fleur Hair shipments include tracking and are insured during transit.

Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service disruptions, incorrect addresses or other circumstances outside Fleur Hair’s control may affect delivery time.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking activity may take up to 24 hours to appear after the shipping label is created. A shipping confirmation email means your label has been created, but the carrier may not yet have scanned or accepted the package.

Please review your email address carefully when placing your order to ensure you receive order and tracking updates.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@fleurhairextensions.com. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or shipped.

Fleur Hair is not responsible for delays or delivery failures caused by an incomplete or incorrect address provided at checkout. If a package is returned to Fleur Hair because of an address error, additional shipping charges may apply before the order can be sent again.

Delayed or Missing Packages

If your tracking information has not updated for several business days or your package has not arrived within the expected delivery window, please contact the carrier first for the most current information.

You may also contact Fleur Hair at support@fleurhairextensions.com with your order number. We will help review the tracking information and, when appropriate, assist with a carrier or shipping insurance inquiry or claim.

Additional information or documentation may be requested from the customer when needed to investigate a missing shipment or complete a carrier or insurance claim.

Carrier transit times are estimates. A package is not considered lost solely because it arrives after the estimated delivery date.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the delivery location and with other members of your household.
Check with neighbors, a front desk, mailroom or property manager when applicable.
Allow up to two business days, as carriers occasionally mark packages delivered shortly before the final delivery occurs.
Contact the carrier for additional delivery information.

If the package is still missing after completing these steps, contact us at support@fleurhairextensions.com with your order number. We will review the circumstances and help determine the appropriate next step.

We may request a written statement of non-receipt or other documentation when required for a carrier investigation or shipping insurance claim.

Fleur Hair cannot guarantee a replacement or refund for every package marked as delivered. Resolutions depend on the tracking information, carrier investigation and circumstances of the shipment.

Damaged Packages or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the exterior and interior packaging, if damaged
A brief description of the issue

Please retain the product and all original packaging until the claim or issue has been fully resolved, as additional documentation or inspection may be required.

We will review the information provided and determine an appropriate resolution when damage, a product defect or a Fleur Hair fulfillment error is confirmed.

Returned to Sender Packages

Packages may be returned to Fleur Hair because of an incorrect or incomplete address, refusal, failed delivery attempts or another carrier-related issue.

If your package is returned to us, we will contact you after it is received. Additional shipping charges may apply before the package can be sent again.

Original shipping charges are non-refundable when an order is returned because of an incorrect address, refusal or unsuccessful delivery.

Order Cancellations

Orders begin processing quickly. If you need to cancel an order, please submit your request within 1 hour of purchase.

Although we will make every reasonable effort to accommodate a cancellation request received within that period, cancellation cannot be guaranteed once an order has entered processing or shipped.

Returns

Eligible products may be returned when the return is initiated within 14 days of delivery, subject to the eligibility requirements outlined in our Return Policy.

Customers may initiate an eligible return through their Fleur Hair customer account and generate a prepaid return shipping label. A flat $12 return shipping fee will be deducted from the refund amount.

Original shipping charges are non-refundable.

We do not offer direct exchanges.