Refund policy
Return & Exchange Policy
At Fleur Hair, we are committed to providing premium-quality luxury hair extensions and exceptional customer service. Because our products are considered hygienic items, we have specific guidelines regarding returns and exchanges to ensure every customer receives a brand-new, unused product.
14-Day Return Policy
We gladly accept returns on eligible products within 14 days of the delivery date.
To qualify for a return, all of the following conditions must be met:
The hair extensions have not been worn, installed, altered, washed, dyed, toned, or chemically treated.
The product remains in its original packaging, including all inserts, tags, and accessories.
The security seal (if applicable) has not been broken.
The item is in new, resalable condition.
Once a product has been opened, worn, or altered, it is no longer eligible for return due to hygiene standards.
Exchanges
If you ordered the wrong color, length, or product type, we're happy to exchange eligible items within 14 days of delivery.
Exchange items must meet all eligibility requirements listed above.
Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number
Photos of the product
Photos of the packaging (if damaged)
We'll make it right as quickly as possible by replacing the item or issuing an appropriate resolution.
Non-Returnable Items
The following items cannot be returned or exchanged:
Hair extensions that have been opened and worn
Installed extensions
Washed or styled hair
Colored, toned, or chemically treated hair
Cut or altered extensions
Clearance, final sale, or promotional items (unless defective)
Gift cards
Return Process
To initiate a return:
Email our customer support team at fleurhairextensions@gmail.com
Include your order number and reason for the return.
Once approved, we'll provide return instructions.
Securely package your item and ship it back using a trackable shipping method.
We recommend retaining your tracking number until your return has been processed.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless the return is the result of our error.
Order Cancellations
Orders begin processing quickly to ensure fast shipping.
If you need to cancel an order, please contact us immediately.
Once an order has shipped, it can no longer be canceled and must follow our return policy.
Color Matching
We strive to display our hair colors as accurately as possible. However, colors may appear differently depending on your screen settings and lighting conditions.
If you're unsure which shade is right for you, we encourage you to contact us before placing your order for personalized color-matching assistance.
Shipping Costs
Unless the return is due to a manufacturing defect or our error, customers are responsible for return shipping costs.
Shipping fees are non-refundable.
Quality Guarantee
Every Fleur Hair extension is carefully inspected before shipment to ensure it meets our luxury quality standards.
If you believe you've received a product with a manufacturing defect, please contact us immediately. We'll review the issue and provide a resolution in accordance with this policy.
Contact Us
Questions about your order?
Fleur Hair Customer Support
Fleurhairextensions@gmail.com