Refund policy

At Fleur Hair, we are committed to providing premium-quality hair extensions and exceptional customer service. Because hair extensions are hygienic products, we have specific return requirements to ensure every customer receives a brand-new, unused product.

14-Day Return Policy

We accept returns on eligible products when the return is initiated within 14 days of delivery.

To qualify for a return, all of the following conditions must be met:

The hair extensions have not been worn, installed, altered, washed, styled, dyed, toned or chemically treated.
The product remains in its original packaging with all inserts, tags and accessories included.
The hair has not been removed from its cardboard backing, and the original connectors binding the hair together remain in place.
The item is in new, resalable condition.

You may open the exterior shipping package to inspect your order. However, the product is no longer eligible for return if the hair has been removed from its cardboard backing, the original connectors binding the hair together have been removed or altered, or the product is otherwise no longer in its original condition.

How to Request a Return

Eligible returns can be requested directly through your Fleur Hair customer account.

Sign in using the email address associated with your order.
Open the order you would like to return and select Return items.
Choose the eligible item or items, provide the reason for the return and submit your request.

Once your return request has been authorized, you will receive return instructions by email. Authorization to return an item does not guarantee a refund. All returned items are inspected upon receipt to confirm that they meet the requirements of our Return Policy.

Please do not send products back before receiving return authorization. Items returned without authorization will not be accepted.

Start a return →

Refunds

Once your return is received, Fleur Hair will inspect the item to verify that it meets our return eligibility requirements.

If eligible, the refund will be issued to your original payment method within approximately 5–10 business days, depending on your financial institution.
A flat $12 return shipping fee will be deducted from your refund unless the return is due to a verified product defect or a Fleur Hair error.
Original shipping charges are non-refundable unless the return resulted from a Fleur Hair error or eligible product defect.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery and include:

Your order number
Photos of the product
Photos of the packaging, if damaged

We will review the issue and provide an appropriate resolution, which may include replacing the affected product or issuing a refund.

Non-Returnable Items

The following items are not eligible for return:

Hair extensions removed from their cardboard backing
Hair extensions with removed or altered connectors
Worn or installed extensions
Washed or styled hair
Colored, toned or chemically treated hair
Cut or otherwise altered extensions
Clearance or final-sale items
Gift cards

Promotional items are eligible for return unless they were clearly marked as final sale at the time of purchase.

Order Cancellations

Orders begin processing quickly. If you need to cancel an order, please submit your request within 1 hour of purchase. Although we will make every reasonable effort to accommodate a cancellation request received within that period, cancellation cannot be guaranteed once an order has entered processing or shipped.

Color Matching

We strive to display our hair colors as accurately as possible. However, colors may appear differently depending on your screen settings and lighting conditions.

If you are unsure which shade is right for you, we encourage you to contact us before placing your order for personalized color-matching assistance.

Return Shipping Costs

Unless the return is due to a verified product defect or Fleur Hair error, a flat $12 return shipping fee will be deducted from the refund.
Original shipping charges are non-refundable unless the return resulted from a Fleur Hair error or eligible product defect.

Quality Guarantee

Every Fleur Hair extension is carefully inspected before shipment to ensure it meets our quality standards. If you believe you have received a product with a manufacturing defect, please contact us immediately. We will review the issue and provide an appropriate resolution in accordance with this policy.

No Exchanges

We do not offer direct exchanges. If you need a different shade, length or product, you may return an eligible item in accordance with this policy and place a new order. Placing a replacement order does not guarantee that the original item will qualify for a refund. Returned products must satisfy all return eligibility requirements.