Frequently asked questions
Is Fleur Hair made with 100% human hair?
Yes. Fleur Hair is made with 100% premium Remy human hair. The strands are cuticle-aligned to help maintain softness, reduce tangling and create natural movement and dimension.
How does Fleur ensure the quality and safety of its hair?
Quality and care are at the heart of Fleur. As part of our quality-control process, Fleur periodically uses independent third-party inspection to help verify the quality and integrity of the hair we offer.
Independent inspection may include:
- Verification of 100% human hair with aligned cuticles and no synthetic blending detected
- Formaldehyde screening
- pH evaluation
- Odor evaluation
- Repeated wash assessment designed to simulate the effects of extended wear
We believe you should feel confident in the hair you wear or recommend to your clients. Periodic independent inspection is one of the ways we help evaluate our products against the standards we’ve set for the Fleur collection.
What is the difference between a Fleur Genius Weft and a Fleur Hand-Tied Weft?
Both Fleur Genius Wefts and Hand-Tied Wefts are made with 100% premium Remy human hair and are designed for professional installation. The primary difference is how each weft is constructed and customized.
A Genius Weft is one continuous, ultra-thin weft with no return hair. It can be cut to your stylist’s desired width without unraveling, making it especially flexible for customized installations.
A Hand-Tied Weft is individually hand-sewn with a lightweight, flexible track. Each Fleur pack includes three 12-inch Hand-Tied Wefts. Unlike a Genius Weft, a Hand-Tied Weft should not be cut through the weft track because it may unravel.
Neither option is universally better. The right choice depends on your natural hair, desired result and your stylist’s preferred installation approach. We recommend consulting with your professional stylist before ordering.
Does Fleur Hair require professional installation?
Yes. Fleur Genius Wefts and Hand-Tied Wefts are designed for professional installation. A qualified stylist can evaluate your natural hair, recommend the appropriate product and quantity, and create an installation tailored to your desired result. Professional maintenance is also important for protecting both your natural hair and your Fleur Hair.
How do I find my Fleur shade?
Fleur gives you three ways to find your shade.
For an instant recommendation, use our Find Your Fleur Shade tool to upload a photo and discover the Fleur shades that most closely complement your hair.
If you would like additional guidance or do not feel confident in the automated recommendation, you can submit photos separately for a personalized shade consultation with a member of the Fleur team from that same page.
You can also purchase a Fleur Color Ring to see the complete shade collection in person, compare neighboring colors side by side and explore custom blends with your stylist.
For the most accurate photo-based guidance, photograph the back of your hair in natural, indirect light with your mid-lengths and ends clearly visible. Shade recommendations are guidance, and lighting and screen settings can affect how colors appear.
How much hair do I need for a full install?
Every head of hair is a little different. Explore our Quantity Guide to find the amount we recommend based on your natural hair, desired length and desired fullness. Your professional stylist can provide the most personalized recommendation for your installation.
How long can I expect my Fleur Hair to last?
With thoughtful at-home care and regular professional maintenance, Fleur Hair can be removed and reused through multiple reinstalls. Many clients may enjoy approximately 6–12 months of wear, although longevity varies based on lifestyle, products, water exposure, heat styling, maintenance and how frequently the hair is worn.
Following our Extension Hair Care Guide and staying consistent with your stylist’s recommended maintenance schedule will help preserve the softness, movement and beauty of your Fleur Hair.
Can I style or color my Fleur Hair?
Fleur Hair can be curled, straightened, blow-dried and styled just like your natural hair. Always apply a heat protectant and use the lowest effective temperature, preferably below approximately 350–375°F.
Any coloring, toning or chemical treatment should be performed by an experienced professional stylist. Because extension hair has already been processed, results can vary. We do not recommend bleaching or lightening the hair. Hair that has been colored, toned or chemically treated is not eligible for return.
How should I care for my Fleur Hair?
Your Fleur Hair deserves a little extra care. Explore our Extension Hair Care Guide for everything you need to help keep your extensions soft, beautiful and wearable for as long as possible.
Where does Fleur Hair ship, and how long will my order take?
Fleur Hair currently ships within the United States. Orders are typically processed within 1-2 business days, excluding weekends and holidays. Standard shipping is a flat $12, and expedited shipping is available for a flat $25. Delivery estimates begin after your order has been processed and accepted by the carrier. View our Shipping Policy for complete details.
What is Fleur’s return policy?
We want you to feel confident in your Fleur purchase. Eligible products may be returned when a return is initiated within 14 days of delivery.
Hair must remain unworn, uninstalled, unwashed and unaltered. It must remain attached to its original cardboard backing with the original connectors binding the hair together still in place. A flat $12 return shipping fee will be deducted from eligible refunds, and original shipping charges are non-refundable unless the return is due to a verified product defect or Fleur Hair error.
We do not offer direct exchanges. View our Return and Refund Policy for complete eligibility requirements or sign in to your Fleur Hair customer account to request a return.