Frequently Asked Questions

Where is your hair sourced from? Is it 100% human hair?

Our hair is ethically sourced and rigorously vetted for quality. Every batch is 100% remy human hair verified through independent testing before it reaches you. We hold our supply chain to a higher standard so you can trust what you're wearing.



Are Fleur Hair extensions tested and certified safe?

Yes. Every batch of our hair is independently lab-tested to strict international safety standards before it reaches you. Testing confirms:

  • 100% genuine humain hair (no synthetic blending)
  • No formaldehyde detected
  • No odor
  • Balanced, skin-safe pH
  • Zero detection of restricted chemical compounds (sometimes found in poorly processed or dyed hair)

In short: what you're wearing is real, clean, chemically safe human hair verified by independent testing, not just our word for it.

How long do hair extensions typically last?

With proper care and maintenance, our hair extensions last 6-12 months. Our hair is of the highest quality but there is variance in the products customers use, how often they wash their hair, how they stye their hair etc. We recommend regular conditioning and avoiding excessive heat styling. Look for more info in our care guide.

How many wefts are required for a full install?

Genius wefts- 2-4 packs(100-200g) is required for a full genius weft install depending on desired length and volume

Hand tied wefts- 1-2 hand tied weft packs (100-200g) are required for a full hand tied weft install

Can I style and color my hair extensions?

Yes! Our 100% human hair extensions can be styled, curled, and straightened just like natural hair. They can also be colored, though we recommend having this done by a professional to ensure the best results and to maintain the integrity of the hair.

What is your return and exchange policy?

Please click here to go to our refund/return policy page.

How do I care for and maintain my extensions?

Please link to our Extension Hair Care Guide

Extension Hair Care Guide

Getting 6–12 Months of Wear

Genius Weft extensions are an investment — thin, hand-tied wefts that lie flat and blend seamlessly. With the right routine, they can last 6–12 months (sometimes longer) through multiple reinstalls. Here's how to protect them.


1. Washing

  • Frequency: Wash every 7–14 days, not daily. Overwashing dries out the cuticle and speeds up shedding/tangling.
  • Method: Wash hair down and vertically in the shower (not flipped upside down or scrubbed in circles) to avoid matting at the wefts.
  • Products: Use sulfate-free, alcohol-free shampoo and a moisturizing conditioner. Avoid anything with heavy sulfates or drying alcohols.
  • Conditioner placement: Apply conditioner mid-shaft to ends only — never directly at the weft/root, as it can loosen the bond over time.
  • Rinse: Cool or lukewarm water, never hot. Hot water opens the cuticle and accelerates dryness and tangling.

2. Drying

  • Gently blot with a microfiber towel — never rub or twist.
  • Air dry when possible, or blow dry on low heat with a heat protectant, brushing gently as you go.
  • Always dry the weft area fully before bed or tying hair up — trapped moisture near the tracks can cause matting, odor, or mold in the bonds.

3. Brushing

  • Use a loop brush or a wide-tooth comb, brushing from ends to roots first, then working up.
  • Always hold the weft firmly at the root while brushing above it to avoid pulling on the tracks.
  • Brush at least 2x daily (morning and night), even on non-wash days, to prevent tangling and matting near the tracks.

4. Heat Styling

  • Use a heat protectant every single time before hot tools.
  • Keep tools under 350–375°F (175–190°C) — high-quality human hair extensions can handle heat, but repeated high heat shortens lifespan.
  • Avoid styling directly over the tracks/wefts to prevent damage to the bonds.

5. Sleeping

  • Braid hair loosely (a loose braid or low ponytail) before bed to prevent tangling and matting around the wefts.
  • Sleep on a silk or satin pillowcase to reduce friction and frizz.
  • Never sleep with wet hair — always fully dry before bed.

6. Product Use

  • Use a lightweight leave-in conditioner or hair oil on the mid-lengths and ends, avoiding the root/weft area.
  • Avoid heavy oils, butters, or silicone-heavy products directly at the tracks — buildup here can cause slipping or odor.
  • Deep condition or use a hair mask every 1–2 weeks on the mid-lengths to ends.

7. Maintenance & Reinstalls

  • Move-up appointments: Every 6–8 weeks, have your stylist move the wefts up as your natural hair grows, to keep tension even and prevent matting at the roots.
  • Between appointments: Check the tracks periodically for shifting, and don't manipulate or pick at the beads/tracks yourself.
  • Storage between installs: If wefts are removed and reused later, wash, condition, dry fully, and store them flat or gently coiled in a breathable bag — never damp or in direct sunlight.

8. What Shortens Lifespan (Avoid These)

  • Sleeping with wet or unbrushed hair
  • Tight ponytails, buns, or headbands that stress the tracks
  • Chlorine and saltwater without protection (rinse and apply leave-in conditioner before swimming)
  • Excess heat or skipping heat protectant
  • Product buildup at the roots/wefts
  • Going too long between move-up appointments (roots grow out unevenly, causing tension and matting)

Bottom line: Genius Wefts last as long as you treat them gently — minimal manipulation, consistent gentle washing, protecting them at night, and staying on schedule with move-ups. Following this routine consistently is what gets you to the 6–12 month mark (or beyond) rather than 2–3 months.